Refund policy

At McClintock’s Water Ski School & Pro Shop, your satisfaction matters. If something isn’t quite right, we make returns and exchanges easy, within the following guidelines:

Return Window

You have 14 days from the date of delivery or in-store purchase to request a return or exchange on eligible items.

Eligibility

To be eligible, items must be:

• Unused and in original condition

• With original tags attached

• In original packaging

• Accompanied by proof of purchase

Non-Returnable Items

The following are not eligible for return or exchange:

• Clearance items or demo skis

• Gift cards

• Custom or personalized items

• Items not purchased directly from us

• Original shipping costs

Return Process

To start a return, email info@skimcclintocks.com with your name, order number, and reason for return. Once approved, send the item to:

McClintock's Water Ski School & Pro Shop
43 McClintock Drive
Cambridge, ON N3C 2V4
Canada

Customers are responsible for all return shipping costs, and we recommend using a trackable shipping service and purchasing shipping insurance. We are not liable for items lost in transit.

Exchanges

For an exchange, follow the return process above, then place a new order for the item you’d like. You can also exchange items in person at our store.

Damages or Incorrect Items

Please inspect your items upon delivery. If your item is damaged, defective, or incorrect, contact us right away at info@skimcclintocks.com so we can make it right.

Refunds

Once we receive and inspect your return, you’ll be notified if your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If you haven’t received your refund after 15 business days, please reach out to us.